Website Privacy Policy

We always take your privacy and security matters seriously. Our website uses industry standard SSL encryption throughout. All areas of our business comply with UK Data Protection Act 1998 and EU GDPR 2018 legislation.

We do not participate in the disclosure or resale of customer data. No invasive tracking or targeted advertising happens on this website. We only engage in the collection of data essential to facilitate in providing products or services to you, in a safe and efficient manner.

Like a lot of other websites, our website uses small tracking cookies and other services to enhance your browsing experience and to help you use our website. You can learn more about tracking cookies here. You are free to opt-in or opt-out of non essential tracking cookies using the buttons below; however you may encounter a downgrade in website functionality if you choose to opt-out.
You are currently opted-out. Only essential cookies will be created on your computer.
Essential tracking cookies are required for important tasks, such as the display of site content, preferred preferences and processing transactions. You cannot opt-out of these essential cookies and your use of this website assumes your acceptance to having these essential cookies set on your computer. Within your web browser software settings, you can freely control what cookies are stored on your computer and delete them at any time.

Any email communication you have with us will be treated in the utmost of confidentially. We will never forward-on correspondence without your prior permission. Neither will we share your details or add your details to other mailing lists without your prior consent. We will never ask you for personal or confidential details in emails, like credit card details. Support emails are usually retained for up-to 30 days; and can be deleted sooner upon request.

In the event that a data breach is suspected or occurs, we will take immediate access to mitigate risks (such as closing parts of the website down or reseting passwords). Either ourselves or a third party (like a payment vendor) will attempt to contact you to provide information and advice.

If you have any questions about how we safeguard your privacy or wish to formally submit a 'right to be forgotten' request, please get in touch via the contact page.

Privacy policy last audited and updated 1st April 2018

Purchasing terms & conditions


The below is an exact copy of the same purchasing terms and conditions presented to all customers at the checkout.

All customers wishing to contractually engage in the purchase of products from this website are required to read these terms and click a confirmatory 'checkbox' at the checkout. The checkbox is a contractual agreement between the vendor and the customer.

The below terms and conditions apply to all customers. Absolutely no discretions, exemptions or exceptions will be made in any circumstances.

System requirements
License agreement
Refund policy
Purchase process
Pricing
Paddle
Customer support

System requirements
All the stacks sold through this website require RapidWeaver and the Stacks plugin. They simply will not work with other publishing platforms (like Flow, Drupal or Wordpress).

We recommend you aim towards installing the latest version of RapidWeaver that your computer is capable of running (preferably RapidWeaver 7 or greater) and Stacks 3 or later. Both are a separate purchase if you do not own them already.

Stacks4Stacks generously provides you fully-functioning free demo versions of everything sold on this website. If you cannot get the free demo version to work, DO NOT proceed with purchasing the stack - because the purchased stack is unlikely to work too. Please request technical assistance first.

License agreement

You may use a purchased stack an unlimited number of times in personal or commercial projects and request technical support.

We permit you to install stacks onto all computers that you own. You are permitted to make archival backup copies (e.g. iCloud, Google Drive or Dropbox).

You may not resell, redistribute or make a stack available for download, remove copyright credits, license information, or claim the stack to be your own creation.

The software is provided "as is" without any implied or expressed warranty of merchantability or fitness for purpose. In no event shall the authors or copyright holders be liable for any claim, damages or other liability, whether in an action of contract, tort or otherwise arising from, out of or in connection with the software or the use or other dealings in the software.

Refund policy
By purchasing from this website, you agree that your purchase will be available immediately via digital download and that you waive your statutory right of withdrawal.

All purchases are absolutely final. Refunds will not be provided (we physically cannot un-download or remove stacks from your computer) under any circumstances.

You are reminded to make use of the free demo versions already provided on the website, to fully evaluate stacks for compatibility and suitability before making a purchase.

If the free demo version does not work for you, simply do not buy the stack. Please request technical assistance instead.

Purchase process
The checkout system is provided by Paddle. An attempt is made to display prices in your local currency.

To complete your order, you must supply a valid email address. Your purchase receipt and download link will be sent to this address you supply. If you do not receive your purchase shortly after completing it, please carefully check your spam or junk mail folders.

Your purchases are available to re-download at anytime, via this secure order lookup page.

Pricing
Prices shown on the website include any applicable VAT or sales tax. You will be sent a full receipt by email. Charitable and bulk discounts may be available on request. Please get in touch if you have any queries about our pricing.

Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries relating to order processing. Paddle also provides an order lookup system, commonly referred to as your Paddle Account.

Customer support
If you have questions that relate specifically to a stack, you should make contact via the contact page.

Fraud Prevention, Chargebacks & Piracy

A small minority think it is acceptable to buy addons and then demand refunds or submit chargebacks. As is made perfectly clear at the checkout, we do not provide refunds, under any circumstances. There is simply no need for refunds, because everyone already has full access to free demo versions.

Any attempt to 'chargeback' a purchase will be treated as fraud. Details of such customers are added to a blacklist; resulting in them being banned from making future purchases and losing entitlement of support or future updates. Details of fraudulent customers could also be shared with other developers, the card issuer or bank, and relevant legal authorities. We operate a zero tolerance towards fraud and any other devious activity. We strive to work hard in making this community a fair, safe and friendly space for everyone.

If you see any of our stacks being offered for illegal download elsewhere in places like forums, file sharing torrents or download websites, please make contact with us and provide any relevant information. Like the illegal distribution of films and music files, addon piracy severely stifles future development and drives-up costs for everyone else.

Support Provision

Customer support is prioritised for customers of paid stacks or customers who have made a donation for free stacks via the contribute page. We endeavour to provide a fast and friendly response to all enquiries, either from the office or via mobile. Replies may be slower around weekends and during holiday time. Extended periods of downtime may be highlighted at top of the contact page.

Please carefully read the information on the contact page, to ensure your message includes all the relevant information needed to help you. Support is provided in English. Translation is available via the RapidWeaver Community Forums. Support messages lacking sufficient details may go unanswered.

We reserve the right to withdraw support provision from any individuals who send derogatory, hateful or abusive messages. We have a strict zero tolerance towards any persons engaging in offensive or harassing behaviour towards ourselves or other community members.
Stacks4Stacks or sites represented by Stacks4Stacks, holds, recognises, or maintains all copyright and moral right claims to any and all images, likenesses, artwork, logos, names and icons contained on this site and its folders, subfolders, directories and databases, in their entirety, with clear exception given to those who hold rights and/or trademarks and/or product identification that may be advertised or reviewed or discussed on this site. Failure to observe these rights, can and will result in legal action to the greatest extent allowable by UK, EU and international law.

Use of, or reproduction of any of the rights protected materials without the express written consent of Stacks4Stacks or sites represented by Stacks4Stacks, or trademark owner, or appropriately appointed designate, is a strict violation of these rights.

No part of the content or files hosted on this website can be copied or made available elsewhere without prior permission.

RapidWeaver is a trademark of Realmac Software (http://www.realmacsoftware.com/).
Stacks is a trademark of YourHead Software: (http://www.yourhead.com).

Complaints Procedure

If you have purchased something you are not 100% satisfied with, please get in touch with us first. We shall endeavour to help you however we can. This might include providing you a workaround solution, recording new features for future updates, lending professional advice or suggestions of complementary products or services to use.

On the rare occasion we are unable to meet your expectations, please post your comments to the RapidWeaver Community Forums. Here, another RapidWeaver user or an official member of staff from Realmac Software may be able to assist you in finding a resolution.